Had to figure out most things by myself before purchase
I’d say buying this software felt like a bit of a self-learning process. Even though I browsed through their pre-purchase materials and took part in the onboarding, I found that a significant portion of understanding the full capabilities and limitations of the software relied on me exploring it on my own. The initial sales information was somewhat helpful and gave me an overview, but it didn’t cover some practical points like how well the dialer integrates with the calling tools or how smoothly the database updates work during actual use. I managed to get through the sign-up and billing pages without too much trouble but definitely had to spend extra time after purchase to understand invoicing and the monthly updates. It wasn’t difficult once you spend some time with the platform, but I was expecting a bit more guidance or step-by-step training before committing, especially around using the database for workflow management. In short, if you like figuring out software nuances independently, this might work fine, but otherwise, prepare for a learning curve.