Had to figure out most things alone which was frustrating
My experience with WFHI's support left much to be desired in terms of guidance. While the telephonic support was polite, I found myself having to work out the technical setup entirely on my own for several components like the dialer configuration and using the database effectively. The training sessions covered the basics but lacked depth regarding the practical application in my workflow. Additionally, the automatic updates sometimes altered functionalities without sufficient notice, causing confusion. The sign-up and invoicing processes were relatively straightforward, and I appreciated that aspect. However, the overall effort required to piece together functional knowledge without proactive communication felt excessive. I expected a more comprehensive onboarding experience with clearer explanations and quicker support responses to reduce the burden on the user. In conclusion, though the software might have potential, the minimal assistance and the need to resolve most issues independently detracted significantly from my satisfaction with the service.