Honestly, I was expecting more clear guidance from sales and pre-purchase discussions but most of th

Honestly, I was expecting more clear guidance from sales and pre-purchase discussions but most of th

Honestly, I was expecting more clear guidance from sales and pre-purchase discussions but most of the setup details I had to work out myself. The onboarding seemed to assume more prior knowledge than I had. The database connections and use of the dialer weren’t explained very clearly, so finding the specific features I needed took quite some time. There was something about the automatic updates too that I gradually understood only by trial and error. The sales conversations didn’t really cover how these would impact daily use. Somewhere in the documentation I eventually found bits of info, but it was a slow process. I appreciate the product has potential, but a lot of this felt like self-teaching. I know this kind of effort isn’t uncommon for software, but given the cost, I expected more proactive guidance upfront rather than figuring things out extensively on my own.