Had to figure out most on my own, but smooth overall
You provide a good product but expect users to do a lot of figuring out by themselves. The initial sign-up was straightforward enough, and invoicing processes didn’t throw much curveball. However, once I started using the software daily, the nuances of the call dialer and database management required quite a bit of trial and error on my end. I kept learning as I went along since the training covered basics but didn’t delve deep into more complex workflow customizations. The automatic updates were a nice touch that kept things running smoothly without interruptions, which I appreciated. Support was there when I reached out, though I often felt I had to try troubleshooting myself before calling. The sign-up and payment clearly explained options, which reduced confusion early on. Overall, the entire setup felt manageable but definitely leaned on the user’s willingness to explore and adapt independently. So while you have created a reliable platform, a little more guided assistance in using advanced features would genuinely improve the newcomer experience. In a nutshell, the journey felt like a steady learning curve—mostly self-driven but ending with a workable system.