Had to figure out most of training alone
The training and onboarding experience left me mostly on my own to understand the software again and again. While there was some initial guidance to get started, significant parts of how to use the calling tools and the dialer effectively required me to experiment by myself. The automatic updates happened reliably but did not come with detailed notes or instructions on changes, so I had to discover adjustments through trial and error. The database feature was a bit confusing at first, and without clear onboarding regarding its use within workflows, I ended up spending extra time learning. Overall, the support during training was limited and somewhat generic. Documentation was available but not sufficiently comprehensive or easy to navigate for someone learning the system for the first time. The sign-up, invoicing and payment processes were straightforward, but they did not prepare me for mastering the operational parts of the software. As a result, I arrived at a working knowledge after much self-study rather than direct training. The outcome is I know how to manage now, but only after figuring out most of it myself.