Had to figure out most of the support myself
Overall, support was available, but mostly I had to figure a lot out by myself, which was both a positive and a negative. On the plus side, the automatic updates meant I didn’t have to call for help often because the software kept improving quietly. Also, the sign-up and invoicing were clear enough to do without needing calls or emails. Nonetheless, when I needed telephonic support, sometimes responses were delayed or only gave general guidance, and I had to troubleshoot on my own. The priority assistance helped occasionally but wasn’t always clear on when it applied. So, the part that stood out was that while the system generally runs smoothly, the support experience requires patience and self-reliance. I would say it works if you are comfortable exploring features independently but less so if you expect fully guided assistance throughout.