Had to figure out most bits alone

Had to figure out most bits alone

The experience wasn’t very smooth from the start. While signing up went okay and the payment details were clear, I found that most of the software nuances had to be learned by trial and error. The training wasn’t very detailed and didn’t really explain the dialer features or how to manage the database efficiently. Automatic updates seemed to happen, but I wasn’t sure if they improved things or made them harder. Phone support was available but felt generic and not very customized to my questions. Compared to other tools I’ve used, this one definitely required more figuring out for myself than I expected. It would be good if the onboarding were more straightforward or better guided.