Had to figure out more than I expected, but it worked out well
When I first signed up to WFHI, I thought most of the process would be guided, with detailed walkthroughs at every step. I expected to have someone walking me through every part of the software and onboarding, especially given how important it seemed to get the calling tools and database right. However, looking back after using it for a few months, I realized I had to work out quite a bit for myself. The training materials were there but not as comprehensive as I had hoped, so I spent a lot of time exploring the software on my own. Despite that, the system itself was fairly intuitive once I got used to it. The automatic updates helped, keeping the software from becoming outdated without my needing to do much. Also, invoicing and payment were generally hassle-free, which was nice. Although I had higher expectations for step-by-step support upfront, the experience taught me a lot and gave me confidence in managing remote workflows solo. In the end, it delivered what I needed, just with a bit more personal effort.