What surprised me was just how much I had to puzzle through on my own versus receiving clear guidanc
What surprised me was just how much I had to puzzle through on my own versus receiving clear guidance from support. The telephonic assistance was available, but responses often felt delayed or vague, which made me spend extra hours figuring out database configurations and dialer setups by trial and error. The training sessions did cover basics, but important details about automatic updates and integrating the software fully into my remote routine were left for me to discover independently. I will say the invoicing and payment system was reasonably smooth, which was a relief. Still, the lack of personalized communication meant I wasn’t sure if I was following the right steps until much later. I appreciate that the software itself is solid once you get past this rough patch, but I had hoped there’d be more hands-on help along the way to make onboarding less frustrating.