Had to figure out more than I expected
I was surprised at how much of the setup and pre-purchase details I had to sort out myself. The sales information gave a broad overview, but when it came to specifics, I found some gaps. I had to spend quite a bit of time navigating the documentation and figuring out how the database and calling features really worked. The training was helpful but didn’t cover every scenario I wanted to understand beforehand. The onboarding flow was smooth, but I wished there was more guidance about what happened after signing up, especially regarding updates and support. Although the customer service was reachable, it wasn’t always proactive in offering explanations beyond direct questions. The billing and payment processes were clear, but the information on timelines could have been more upfront. All in all, the experience was mostly positive, but I felt like I was left holding the manual more often than I thought I would.