Had to figure out lots myself; that was a surprise
I honestly expected a bit more handholding from WFHI during the sales and pre-purchase phase. Signing up for the service was fairly simple, but beyond that, I found myself piecing together how to use the calling tools and set up the database without much direct guidance. The onboarding training was somewhat helpful, although it seemed like a lot was left for me to discover on my own. Invoicing and payment processes were transparent, so no issues there. Telephone support was available, yet I often felt it was just fielding basic queries rather than proactively assisting me with more complex questions. The automatic updates happened reliably, which was good, although they did sometimes interrupt my workflow. Overall, I was surprised by the amount of self-navigation required. I expected a more guided experience but ended up needing quite a bit of patience and trial to get everything running as I wanted.