Had to figure out everything myself, support lacking
I honestly didn't expect the support to be this limited, but the reality was quite frustrating. When I first tried setting up the software and training flow, the guides were vague and I was mostly left to figure things out on my own. The calling tools and dialer weren't intuitive, and troubleshooting them without timely help became a big hassle. Database features that seemed promising on paper needed a lot more manual configuration, and automatic updates sometimes disrupted workflows unexpectedly. I tried reaching out over calls, but telephonic support often resulted in long waits or unclear answers. The invoicing and payment process, which I hoped would be straightforward, ended up adding to the confusion since no one proactively guided me through it. After multiple attempts, I felt like I was mostly teaching myself how to get through daily tasks. Training was minimal, so without hands-on help the onboarding was slow and uninspiring. All in all, I found it a very cumbersome experience, needing more consistent support to really make it work smoothly.