Had to figure out billing process myself, support good otherwise
Support was generally helpful when I had questions about the dialer and database features. However, the one part that stuck out was how much of the billing and payment process I had to work out on my own. Unlike the rest, the invoices and payment steps weren’t clearly communicated upfront. It felt like I discovered things through the software dashboard rather than being guided properly during onboarding. Telephonic support was quick to respond but couldn’t offer much help on the payment queries, referring me back to written instructions that weren’t very detailed. Aside from that, the calls and training on using the dialer went smoothly, and automatic updates ran quietly in the background without disruptions. Sign-up was straightforward. So overall, if you figure out billing yourself everything else is fine. Just wish the support had been a little more proactive on payment setup details instead of leaving me to work it all out.