Had to figure out almost everything solo
My experience with the support and communication was quite frustrating overall. Right from the start, the software seemed promising but I quickly realized that the available documentation was sparse, forcing me to figure out many features myself. When I did reach out for telephonic support, the wait times were long, and the guidance I received was often vague or repetitive. I could not rely on priority assistance either, as that seemed difficult to access or understand from my end. The automatic updates didn’t come with clear notes, so I had to guess which parts of the interface changed after each update. The invoicing and payment processes were relatively straightforward but didn’t explain much about troubleshooting steps before making contact. I was hoping the training would fill the gaps, but it lacked details on practical issues I faced day to day. Comparing the effort required for basic operations, I felt it was hard to justify continuing without better support infrastructure. While I can appreciate certain features, the time and energy needed to make the software work independently were frustratingly high. It really took a lot of my own patience and trial to keep going with this product till now.