Navigating the software platform was definitely not a walk in the park. From signing up to actually

Navigating the software platform was definitely not a walk in the park. From signing up to actually

Navigating the software platform was definitely not a walk in the park. From signing up to actually using the calling tools, I found myself having to experiment quite a bit before getting a grip. The documentation helped somewhat with the basics, but beyond the initial onboarding, the dialer and database features needed a lot of self-taught trial and error. Support was there if I called, but I preferred trying to solve issues myself first, which wasn’t always easy. The auto-updates sometimes changed how things worked, and I had to figure out those changes on my own most of the time. Payment and invoicing ran pretty smoothly, which was a relief in terms of administration. However, if you expect a foolproof, hand-holding experience, be prepared to spend some time understanding how the software really works. In sum, a decent tool but you definitely need patience and willingness to explore things solo before you’re comfortable using all its features.