had to figure out a lot on my own, missing some guidance
Honestly, the software access was a bit of a mixed bag for me. On one hand, the interface was pretty user-friendly once I got the hang of it, but for the early parts like setting up the dialer and syncing with the database, I really had to do a lot of figuring out myself. The onboarding training only skimmed the surface of these features, so there were chunks I wished were explained better. The automatic updates thankfully didn’t break anything major, but they didn’t add much guidance either. I felt like some steps in the invoicing process weren’t clearly laid out, which made the first payment attempt a bit confusing. Still, when I called support, they were helpful, though I had to wait a bit. So overall, I got where I needed to be, but I expected a bit more detail and hand-holding during the early access and setup phases, which wasn’t really there.