Had to figure out a lot myself, not quite smooth
Using WFHI and going through their training and onboarding wasn’t as straightforward as I had initially hoped. There was a lot that the provided materials didn’t explain well enough, so I ended up spending a significant amount of time trying to understand things on my own. The training sessions covered the basics, but for the detailed steps needed to fully utilize the database and calling features, I often had to experiment or search for answers. The onboarding process left me feeling like I was piecing the system together as I went, rather than having a clear, guided path from the start. On the plus side, telephonic support was helpful when I finally reached out, though it sometimes took time to get through. Automatic updates occasionally changed the interface, which was a bit confusing without advance notice or updated guides. While I appreciate that there was support available, the overall effort I had to put in to get things running properly was quite high. The payment and invoicing were easy enough, and that was a small relief in an otherwise demanding setup phase. I’m somewhat disappointed because I expected a smoother onboarding experience, rather than one where much of the learning was self-directed with only occasional help.