Had to figure out a lot myself but some parts were pretty clear
When I first looked at the product, I expected the sales and pre-purchase info to give me a full sense of what to expect with the software and training. The good side was that the basic transactions for signing up and payment were straightforward, no issues with invoices or access. But honestly, much of the rest I had to piece together myself. For instance, I wasn’t totally sure how extensive the telephonic support was going to be or how clearly the updates would be communicated. One moment that stood out somewhat negatively was during the onboarding, where I realized I needed to explore the database feature on my own quite a bit because the documentation felt a bit thin. On the positive side, I appreciated how eventually I could find answers through the training modules about the dialer tool. So weighing it all, the initial layers felt incomplete, but as I dug deeper, some clearer information came through. It was an uneven journey with both decent guidance and places needing more detail.