Had to figure most things on my own
I decided to try WFHI because the concept sounded good for running remote workflows. The signing up and invoicing were straightforward enough, but once I started the onboarding and training, I realized most of the explanations were quite patchy. I had expected a guided flow but ended up figuring out a lot on my own, especially with the dialer and database features. Telephonic support was available but often left me waiting or needing to call back. On a positive note, the automatic updates were smooth and did not disrupt my setup. Still, the lack of clear communication about how each feature integrated meant I struggled longer than I hoped. Overall, I can say the software can work, but only if you are comfortable working things out by yourself and don’t mind the occasional confusing label or setting. I did have some hope that priority assistance would be quicker, which was a bit of a reservation. I recommend it if you don’t expect handholding throughout.