Had to figure most things myself
I wouldn’t say the onboarding or initial sales process was terrible, but it also wasn’t particularly helpful. I expected to get a clearer guide but much of the setup I ended up working out myself. The software isn’t immediately intuitive, meaning I spent quite a bit of time understanding how the dialer actually worked and how to get the database feature integrated effectively. Support was alright when I finally reached them, and payment processing went without issues, so that was fine. But overall, I felt a lot of the core learning depended on my own trial and error rather than being made straightforward upfront. It’s usable software, and I don’t regret buying it, but I would have liked more detailed sales and pre-purchase assistance to reduce the guesswork involved.