had to figure it out all by myself
I went through the training and onboarding but found very little guidance throughout. Most of the instructions were unclear or incomplete so I had to spend a lot of time figuring out how to use the software on my own. The calling tools and dialer were confusing without proper demonstration. There were some videos but the technical terms were not explained well. During the sign-up and payment process, there was no support readily available to help with problems. When I called support, the help was minimal and often involved just referring me back to the online manuals. The database features took a long time to understand due to a lack of walk-throughs. Automatic updates sometimes changed the interface, and I was not explained what changed. Overall, it was mostly trial and error for me, and this lack of clear onboarding made it more difficult than expected to get productive with the software.