Had to figure almost all pre-purchase details myself
I am not happy with how unclear the sales and onboarding process was. I understood that it wouldn’t guarantee work, but I still expected clearer instructions and guidance before purchase. Instead, I had to spend quite a long time figuring out mainly by myself. The sales communications were light on detail about what exactly the software and training include and how the invoicing would work. I ended up reading through a lot of FAQs and help pages to get a basic sense of what was on offer and how I could use it. Even after signing up, the onboarding steps weren’t communicated clearly. While I admit the product itself seems fine once you get into using it, the lack of upfront clarity made my first experience frustrating. I think they could do a better job helping new users understand what they are getting and how to get started without needing to solve the puzzle on their own. That’s the main reason I’m rating it low overall.