Had to figure a lot out by myself, felt a bit neglected
My experience with the WFHI sales and pre-purchase process was a bit mixed due to the amount of self-guided work required. From the moment I signed up and received the invoicing details, the next steps were not explicitly laid out, leaving me to interpret much of the software’s capabilities on my own. The onboarding sequence lacked certain clarity that I expected, especially concerning how the calling tools and dialer integrate with the database feature. Training materials were available but not as comprehensive as I hoped, forcing me to experiment with the software features more than I would have liked. Although telephonic support was offered, I found myself hesitant to rely on it due to previous delays and inconsistencies. Overall, the process felt somewhat disjointed, requiring a considerable effort on my part to make the software fully operational.