Had to explain the same thing again and again
Honestly, the amount of explaining I did about the wording and labels was exhausting. I had to keep repeating the same clarifications on what terms like ‘workflow’, ‘dialer queue’, and ‘database sync’ mean, even though I thought the whole point of the software was to make these things clear from the start. It took quite a lot of back and forth over phone and email. The sign-up and invoicing worked fine, but every time I tried to explain how confusing these labels were for new users, I was met with the same answers that the instructions were supposed to be sufficient. It was frustrating because I know other products manage this better by refining the user interface and wording. I’m not sure how much effort it will take for you to improve this, but someone really needs to address it pronto if you want better user satisfaction. I’m only giving an average rating because some features work well, but this persistent gap in wording clarity has wasted a lot of my time.