Had to adjust working hours a lot for support calls
My experience with telephonic support was overall frustrating because the hours they are available did not fit well with my active working times. Since I do most of my work during early mornings and late evenings, I found it tough to get hold of someone when I needed help urgently. This caused multiple attempts to call back, waiting on hold, and rescheduling my queries. While the support team did provide competent help when reached, the limited availability meant I spent extra time planning to catch them during their shifts. This effort to align my schedule with their hours was inconvenient and added some stress to the whole workflow. So while I appreciate the technical assistance they provided, the timing aspect made it less useful for me personally.