3 out of 53 of 5Verified purchaseSupport and communication
Had some wait and repetition but support was polite
What surprised me was how much waiting was involved during the support calls, sometimes I had to repeat my issues because the first response didn’t fully address my questions. It wasn’t a major problem but it did slow down the process more than I expected. On the other hand, the support staff were consistently polite and patient throughout the interactions, which helped keep my frustration down. I appreciated that the software got updated automatically without me needing to do anything, which saved some time. Invoicing and payment worked fine, so that part went smoothly. Overall, the experience was mixed but mostly okay, with polite communication balancing out the occasional delays and repetition.