Had some hiccups but they were quick to respond
Honestly, when I first contacted WFHI, I wasn’t sure how responsive their team would be, but I was pleasantly surprised. They answered my queries fairly quickly, though sometimes I had to follow up a bit to get in-depth answers. The sales process was transparent, and they explained the software features and training offerings clearly, which helped me make a reasonable decision. On the downside, it did take a few attempts before I fully understood how the dialer and database integration would fit my remote workflow. The invoicing and payment process was smooth enough without hidden complications, which added to my ease. Overall, I'd tell a friend that while the team might not always be instantly responsive, their follow-up and overall support were good enough to keep things moving. I felt like they valued my questions and tried to address concerns thoughtfully, which made a big difference during onboarding and setup.