Had some doubts, but support matched what I expected
Before signing up, I wasn’t entirely sure what kind of support I would receive when things went wrong. The training materials promised telephonic support, and honestly, I was a little skeptical whether it would be timely or helpful. After using the software and interacting with the help team, I can say they matched most of my expectations. The calls were clear and the representatives seemed knowledgeable, though sometimes responses were a bit slower than I hoped. The automatic updates rolled out without any hassle, which was a nice surprise because I’d anticipated some disruptions. While I did have some moments where I wasn’t totally sure how to navigate features, I’m now more confident, thanks to the patient assistance I received. Overall, what I got from their support was close to what I thought I would get, if not better in parts. I think they do put in genuine effort to help users adjust comfortably.