Had okay training, but probably gonna need some help next time too
Training was good in the way that it covered most of the basics for getting started with the software and the calling tools, but honestly, I feel like I might still need some assistance next time around. There were some clear explanations, but certain parts about how the database syncs with the dialer felt a bit rushed or left unclear, which threw me off. I went back to the videos a few times and tried the automatic updates on my own, yet I kept thinking maybe a live session or one-on-one support would make a big difference. I get that it’s probably meant to be self-service, but I keep circling back to needing more direct help beyond just the initial onboarding. So I guess while it was mostly fine, the missing piece for me was ongoing support, because it does get a bit tricky without someone guiding you every step of the way.