Had its moments but left me uncertain
I approached the sales and pre-purchase process with practical expectations, hoping it would meet my main needs. While the representatives were polite and knowledgeable, the whole experience felt somewhat detached. The explanation of the software’s capabilities was generic and didn't clarify how well it would fit into my specific workflow, which made me hesitant. Setting up was partially successful; some tools like the calling dialer worked without issues, but integrating the database feature took more trial and error than I expected. Although support was available, the responses didn’t fully resolve my doubts about long-term usability. I suppose it's decent for basic tasks, but for my purposes, it didn't inspire enough confidence. The ongoing onboarding sessions were informative but lacked the depth to assure me this would be a perfect fit. Overall, I finished the process feeling unsure rather than assured, which left me rating the experience below average.