Had higher expectations but support was okay
I expected a bit more from the telephonic support when I faced hiccups with the software. Initially when something went wrong with the dialer tool, I called for help. The person I spoke with was polite and tried to assist, but the solution wasn’t straightforward and took multiple calls to partly resolve. On the positive side, the automatic updates helped improve the database functioning over time, and those changes came without any downtime which I appreciated. However, the communication around what was causing the issue and how to fix it could have been clearer. The invoicing and payment process went smoothly without any trouble, so that part met my expectations. Overall, the support did handle the problem eventually, but I was expecting faster fixes and slightly better communication to match what was promised during sign-up. It was a mixed experience because the software performed well, but the human help sometimes lagged behind what I hoped for.