4 out of 54 of 5Verified customerSoftware and access
Guess I’ll have to call support again next time to sort it out
The software is mostly fine once you get past the initial setup, but honestly, the process can be a bit of a slog. I found myself having to spend quite some time on the sign-up and payment steps, which I guess isn’t unusual, but the labels and instructions don’t always make it easy to get through quickly. When something didn’t work right, calling support helped, but it’s a hassle you’d hope to avoid. I’m pretty used to explaining the same thing multiple times, but it does get tiring having to go over basic stuff just to get started. I expect that the next payment cycle or any account changes will mean another call or two. It’s not bad, just a bit of effort that I probably could have done without if things were clearer or more intuitive.