Great training overall but some cheeze could be clearer
So, I started using the WFHI software and went through their training and onboarding, and honestly, it was pretty good. The way they explained things was generally clear and easy to follow, especially in the early sessions when we were setting up the calling tools and dialing system. But I felt like some parts about how the database feature works in real time could have been clearer. Like, they mentioned automatic updates, but the exact impact on ongoing workflows wasn’t as detailed as I’d hoped. I mean, it didn’t stop me from getting started, but it made me pause a few times to recheck. Overall though, these small gaps didn’t take away from the good parts of training—the telephonic support during onboarding was great, really helpful when I got stuck. So, the good definitely outweighs the bad here, but a bit more detail would be appreciated next time.