Great support moment saved an otherwise slow start
I wish I could say that the whole training and onboarding process was smooth, but it was pretty uneven. For the most part, the responses I got were inconsistent in timing and detail. However, there was one occasion when I was struggling with the dialer setup and support answered promptly and gave step-by-step advice that actually resolved my confusion. That brief moment was really helpful because otherwise, the onboarding felt quite drawn out and sometimes unresponsive. I'm not sure whether this was just an off day or if they have a generally patchy approach to communication, but I found that particular phone support experience stood out as positive while the rest of the response times left me waiting and wondering what to do next. So, while I appreciated the good help then, overall my experience with responsiveness was patchy.