Great support compared to past experiences, but room for improvement
I found the support and communication through WFHI’s telephonic service significantly better than what I’ve encountered with other remote workflow tools. Previously, I would face long wait times and sometimes unhelpful responses. Here, the support was timely and the agents were knowledgeable, helping me solve issues related to the dialer setup and database integration effectively. On the downside, there were occasional instances where the solutions given were a bit generic, requiring me to clarify and be persistent. Nonetheless, the regular updates and the proactive communication about new features were a plus. In comparison, this felt more consistent and professional. The balance between automated and human assistance was well managed. While not perfect, overall the support got the job done and felt like a productive improvement over other options I tested in the past.