Great support, but something was missing
I have to say, the way the WFHI support team handled when things went wrong was pretty good overall. I was caught off guard by a misconfiguration during the onboarding phase, and their telephonic support was quite responsive, explaining the steps clearly. However, I felt they could have anticipated such issues better in their training materials. I kept bouncing back and forth between the tutorial videos and support calls, feeling like I was missing a practical example that showed exactly how to recover from common mistakes. Also, the automatic updates arrived regularly, but I wasn’t sure if they addressed all the known bugs I ran into. It’s like, they’re doing a lot behind the scenes, but I was left wondering if the updates had fixed my very specific problem or not. All in all, their support was friendly and efficient, but I wish the onboarding flow included more troubleshooting guidance so I wouldn’t have to rely so much on calling in.