Great support but small glitch in communication
My experience with the support and communication from WFHI software was overall very positive compared to what I had used before. The team was noticeably responsive and patient with my questions during onboarding, which made the learning curve less stressful. However, there was a small reservation regarding the clarity of telephonic instructions; sometimes the technical jargon used felt a bit overwhelming, especially for someone like me who is not very tech-savvy. Despite this, the follow-up emails helped clear up most issues, showing the support system is quite reliable. The calling tools integrated in the software worked seamlessly throughout the week, which wasn’t always the case with previous software I tried. Automatic updates brought some improvements but also caused a minor hiccup with my database sync once, which took a bit of back-and-forth to resolve. In terms of invoicing, it was straightforward and the payment process went without any trouble. So while there’s room for improvement in communication style, the overall support experience was dependable and practical for my needs.