Great Support but Onboarding Could Use More Detail
From the moment I signed up, the team was really responsive to my questions, which made a big difference. The onboarding process started with a straightforward sign-up and payment, which was hassle-free. I appreciated how the onboarding training was broken into easy-to-understand segments, although some parts felt a little rushed. When I had questions about using the calling dialer tool, the support staff responded quickly and politely, guiding me through each feature step by step. The training content itself was clear, with practical examples that helped me get accustomed to the database feature and remote workflow integrations. That said, at times, I wished there had been more detailed walkthroughs or live sessions rather than just videos and documents. Still, compared to other platforms where support feels distant, this was refreshing. Automatic updates happened without any user disruption, which was a nice touch. Overall, while the onboarding was positive and the people were responsive, I feel the software could include a bit more hands-on training to fully meet user needs.