Great support but felt missing some proactive updates
When I first faced issues with the dialer tool, I expected a slow and frustrating support process based on past experiences with similar software providers. To my surprise, the telephonic support team was not only responsive but also patient and clear in guiding me through the troubleshooting steps. They didn’t rush me and ensured I understood what was happening at every stage. What really stood out, though, was how they handled an unexpected outage during my training session: instead of leaving me to figure things out myself or pushing me to reschedule, they proactively communicated the issue and offered alternatives immediately. This level of communication exceeded my expectations. That said, I still felt a bit in the dark about automatic updates. While support helped when needed, I wished they had been a bit more proactive about letting me know about updates ahead of time rather than me discovering those changes randomly during use. Overall, their support was a strong point and a comforting presence in what could have been a frustrating experience, just something small could be improved.