Great software but sign-up process needs work
Using the software, I eventually felt pretty confident navigating all the key features, like the calling tools and the database. The automatic updates are a good touch and keep everything running smoothly without interruptions. However, the sign-up and invoicing process gave me a headache more times than I cared for. It's not that it's unusable, but I felt it could be simplified immensely. Telephonic support was helpful once I got through, but the wait times were annoying. Training material was solid, but honestly, I had already figured much out by experimentation before the training really clicked. So while the software itself is robust and dependable, the onboarding path still needs better streamlining and clearer invoicing steps. Once that’s sorted, I’m sure using this software will be even more effective. For now, it’s like you get great features but have to wrestle a bit with setup and basic paperwork before you can truly settle in.