Great responsiveness in training, though some extras would’ve helped
Starting with the onboarding, I was impressed by how quickly the training team responded to my queries at every step. From signing up through to setting up the calling dialer and the database access, their guidance was timely and quite detailed. This responsiveness made the early days feel less daunting, and it really showed they cared about getting me comfortable with the software. However, I noticed there wasn’t much in the way of interactive sessions or follow-ups after the initial training, which would have been a welcome addition. Having some scheduled check-ins or refresher resources to revisit the calling tools and the automatic update features might have been helpful. Overall, the onboarding was smooth thanks to the support, but a tad more continuous engagement would have made the whole experience even better.