Great responsiveness in onboarding, but not quite as expected overall
When I started with WFHI, I expected the onboarding to be pretty straightforward with responsive help. While the telephonic support did respond quickly whenever I reached out, there were times when I felt the replies were a bit generic and lacked depth. The training sessions were good, but the pace was slower than I anticipated, which made me wait longer to get fully comfortable. One part that really stood out was the call dialer tool—the team helped me troubleshoot it very efficiently, which contrasted with some other areas where I had to follow up multiple times. Compared to my initial expectations, I’d say the responsiveness was uneven, sometimes excellent and sometimes just okay. Still, I did feel supported, but hoped for a bit more detail in explanations during onboarding.