Great response times but some details took a while
I was chatting with the team a bit before I bought in, trying to figure out if their software and training would really suit what I needed. Overall, their replies came pretty fast, and they seemed genuinely interested in answering my queries. That part was definitely good. Sometimes, though, when I asked about specifics in the invoicing or payment processes, it took a little back and forth to get a clear picture, and occasionally I felt like the information was a bit generic. It wasn’t frustrating enough to put me off, but you could tell some questions were more common and others less prepared for. I guess that’s normal when you want detailed insight on how the database syncs or what happens on automatic updates. I’ve been using it for a while now, and those initial doubts mostly faded after the onboarding training. Still, the initial sales chat was a bit uneven – really prompt in some cases, then a bit slow or vague when we circled back to fine points. I'd say it's mostly positive, just expect some patience if you want granular details early on.