Great onboarding, but some basics missing
The training and onboarding process with WFHI software was mostly smooth. I appreciated the structured steps that helped me set up and start using the calling tools quickly. However, I noticed that while the training covered the dialer’s features well, it lacked some practical examples of real-world database management use. Because of this, I found myself a bit unsure initially about how to best integrate the database feature into my workflows. Despite this, the onboarding flow was intuitive enough that with some trial and error, I figured it out. If I work with any new modules later, I might still want some guidance, but the foundational training covered enough essentials to get started confidently. Overall, it was a positive experience though I think including more applied scenarios in the training would have helped avoid initial confusion. So next time, I might seek help earlier if something feels unclear. Still, I’m satisfied with how they introduced everything and the pace worked well for me.