Great onboarding but lacked some clear timeline expectations
I found the onboarding and training quite useful overall, especially since I was getting used to working remotely with WFHI's software. The initial setup process was fairly straightforward, and I appreciated the step-by-step guidance provided. It helped me quickly get acquainted with the dialer and database features, which are essential for managing my workflow effectively. The training sessions were detailed and covered a lot, but I did feel that a clearer estimate on how long the entire onboarding would take was missing. Knowing this upfront would have helped me plan my days better. Also, a few updates happened automatically during the early days, sometimes impacting my work slightly before I got used to the new versions. Still, the telephonic support was responsive whenever I had questions, which eased my experience. Overall, I got going faster than I expected, but if the timeline had been a bit more transparent, I think I wouldn't have felt slightly uncertain in the first couple of days. Aside from that minor drawback, the whole training and onboarding process helped me ramp up efficiently and learn the tools well.