Great if your schedule fits, otherwise might be tricky
From what I gathered, the telephonic support and priority assistance WFHI offers work very well during standard office hours. I usually work a flexible schedule, sometimes late into the night, and that's where I found a bit of a mismatch. When I tried reaching out for help with the dialer settings around 9 pm, the support wasn’t available, which was a bit inconvenient. On the other hand, during the day, their explanations and guidance on how to use the database feature were really thorough and easy to follow, making the whole system less intimidating than I expected. The training modules also matched my active hours nicely since I could pause and replay parts when needed. Automatic updates were generally seamless, and I noticed the software evolved steadily without interrupting my calls too much. Signing up and managing payments went smoothly, with clear invoices each time. So if your working hours align with traditional timings, the support could be great for you. But if you find yourself working odd hours or nights, the availability can be limited, which might cause some delays. Overall, I’m content but would prefer more 24/7 support considering some of us aren’t tied to the nine-to-five timetable.