Great for those comfortable with tech, less so if you want hand-holding
From my experience with WFHI’s support system, I would say it’s a good fit for someone who feels fairly comfortable managing software on their own but still wants some backup when needed. The telephonic support was friendly and available when I reached out, helping me clear up questions about the dialer settings and database features. However, I don’t expect to need much guidance next time I use the software because I already understand most features. For someone new to remote workflow tools, the support can be handy but they should still be ready to explore and learn independently. The team was quick to respond and seemed knowledgeable, which gave me confidence that help is there if something complex comes up. If you prefer step-by-step hand-holding or constant walkthroughs, this might not be the perfect match since much of the training expects you to get hands-on. Overall, I appreciated the balance between autonomy and access to assistance, which suits my style well.