Great for self-starters, not perfect if you want hand-holding
I found the onboarding and training quite comprehensive but also requiring a lot of self-direction. There wasn’t much spoon-feeding involved, and I had to figure out practically how to integrate the calling tools and database features mostly on my own through experimentation and revisiting the materials. This approach might suit experienced remote workers who are comfortable troubleshooting and learning independently, but those expecting detailed step-by-step support might find it less accommodating. The auto updates kept the software current without interruption, which was a nice bonus. The support was available when really needed, though initial setup required personal initiative more than guided assistance. Hence, it’s a fit for those who prefer autonomy and can invest time early on to master the workflow.