Great for self-starters, less so if you expect constant hand-holding
I found the telephonic support and communication from WFHI to be mostly efficient. Setting up the software and learning the database feature was largely a one-off process. After the initial training and onboarding flow, most adjustments I made were minimal and required only minor tweaks to the calling tools and dialer settings. The ongoing support was available when needed, but I didn't find myself contacting them regularly. Billing and payments were straightforward from the start, and the invoicing process was clear. The one small downside was that the initial setup required quite a bit of independent work; the training offered was not very comprehensive. So I would say this service suits people who are comfortable taking initiative and figuring things out on their own, but might be a bit frustrating if you prefer ongoing, proactive guidance. Overall, the communication was good enough to get me up and running without major issues, though I wouldn't expect constant hand-holding.