Great for hands-on guys, not so much for auto fans
Onboarding was straightforward and training mostly one-time, rather than a continuous thing. Setting up the database and calendar went smoothly, which was good because I wanted to get started quickly. The biggest setup effort was in getting used to the dialer and calling tools, which needed some adjustments but no ongoing work after that. The training clearly separated initial setup from daily use, so if you prefer a one-shot learning and then focus on work, this will suit you. On the downside, some minor features required occasional tweaks, which means you can’t totally forget about the system once done. If you want a fully hands-off automatic process after onboarding, this might not be ideal. It’s somewhere in the middle. I found the process efficient; the training was clear, and the setup tasks well defined. I'd recommend it if you don't mind a bit of effort upfront and occasional updates later. It felt balanced overall, neither too heavy nor too light in ongoing work.